Company: New Caledon Physiotherapy Centre Inc.
Location: 12570 Kennedy Rd, Unit #13 & 14, Caledon, ON L7C 4C4
Position: Customer Service Representative Supervisor
Job type: a permanent, full-time job with flexible working hours, including weekends
Vacancies: 1
Salary: $34.07 per hour
Experience: Minimum 1 year to less than 2 years of experience in a related field
Education: College/CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
Job Duties include:
• Coordinate with teams like physiotherapy, reception, and billing to ensure smooth clinic operations.
• Plan and manage staff schedules, workflows, and patient appointment procedures.
• Verify the accuracy of staff tasks, including record updates and billing, to meet clinic standards.
• Identify and address staff training needs, focusing on skills like customer interaction and software use.
• Prepare reports on clinic operations, patient flow, and staff performance for management.
• Train staff on job roles, safety protocols, and company policies to improve service quality.
• Conduct performance reviews and provide feedback to support staff development.
• Perform staff duties when needed, such as handling patient inquiries or scheduling.
• Recruit and hire team members, including receptionists and administrative staff.
• Assign and review staff tasks to ensure efficient and high-quality work.
• Maintain and arrange repairs for clinic equipment and systems to avoid disruptions.
• Manage inventory to ensure adequate supplies for clinic operations.
Languages:
Proficiency in verbal and written English is a must
Interested candidates, please apply at: hiringatnewcaledonphysio@gmail.com
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