Location:: Timmins, ON P4R 1A4
Salary:: $21.50 hourly 35.00 hours per Week
Terms of employment:: Permanent employment, Full time, Day, Early Morning, Evening, Morning, Night, Overtime, Weekend
Start date:: Starts as soon as possible
vacancies:: 1 vacancy
Job Description
· Answers inbound phone calls, emails, and support tickets from customers and distributors via in-house software suite of services as well as other back office IT systems.
· Addresses and resolves customer issues in a courteous, timely, and efficient manner.
· Demonstrates strong customer orientation and is able to handle a wide variety of issues -- determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures
· Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc.
· Processes merchandise adjustments, replacements, and returns, prepare credit allowances/refund, and create invoices.
· Continually uses available resources, marketing, and training materials, to stay current in product/ promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication.
· Shares ideas around possible improvements in process and customer experience.
Job Requirements:
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
Supervision
5-10 people
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Overtime required
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Newcomers to Canada, Older workers, Youth
How to apply
By email:: 2779571on@gmail.com
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