Location:: Brampton, ON L6X 0L7
Salary:: $29.50 hourly for 40 hours per Week, Permanent employment
Start date:: Starts as soon as possible
vacancies:: 1 vacancy
Job Description
- Deliver technical support and first call resolution.
- Taking necessary action to efficiently and innovatively resolve issues.
- Handle inquiries about repair, replacement, technical problem resolution.
- Communicate with customers experiencing difficulties and record problems experienced
- Refer guides, technical manuals to seek technical solutions.
- Supervise work of other employees.
- Troubleshooting, escalating and resolving technical scenarios related to application support and network connectivity.
Job Requirements:
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of - - cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
- Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Newcomers to Canada, Youth
How to apply
By email:: avienterpriseson@gmail.com
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