Job Title: Technical support agent
Company Name: Chatter's Den Electronics Ltd.
Work Location: 101-3521 8th St. East, Saskatoon, SK, S7H 0W5, Canada
Terms of Employment: Full-time, Permanent
Vacancies:2
Wage: $32.00 per hour, 30 hours per week
Language of Work: English
Benefit:N/A
Please contact via email: saskatoon@chattersden.com
Company Info:
Chatters' Den is a well-organized business working with the philosophy of delivering fast, reliable technical support and advice, and by working closely with all our clients and understanding each clients needs. Our service ranges from cell phone repair, unlocking, computer repair, gaming repair to software installation, data recovery, hardware and software configuration etc.
Job Duties:
1. Communicate with clients to diagnose technical issues and provide high-quality technical support.
2. Respond to clients’ inquiries promptly with technical solutions over the phone, email, or in-person.
3. Create test environments and duplicate the identical errors that users encountered.
4. Maintain a comprehensive documentation repository for all processes and procedures provided to the clients.
5. Offer technical support including step-by-step instructions, backup solutions, hardware installation, software configuration, network connectivity, and training sessions, etc. to assist clients and resolve technical issues.
6. Summarize the most common problems to create a database consisting of both symptoms and solutions for more efficient diagnoses in the future.
7. Work closely with management and internal teams to identify areas for improvement and implement quality assurance practices and systematic procedures to ensure client satisfaction.
Qualifications:
- College diploma is required.
- At least 1 year of work experience in providing technical support to users or a similar role.
- Ability to work independently with minimal supervision.
- Critical thinking and problem-solving skills, great communication and exceptional customer service skills.
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