Customer Inquiries: Respond to customer inquiries, requests, and complaints in a professional and timely manner, providing accurate information and assistance.
Communication: Handle inquiries through various channels, such as phone calls, emails, or in-person interactions, and maintain clear and effective communication with customers.
Information Retrieval: Retrieve and provide requested information, records, or documents to customers, colleagues, or other relevant parties.
Data Entry: Accurately enter and update customer information and inquiries in the organization's database or customer relationship management (CRM) system.
Problem Resolution: Identify and resolve customer issues or concerns, escalating complex inquiries to appropriate personnel when necessary.
Documentation: Maintain records of customer interactions and transactions, ensuring that information is accurate, up-to-date, and organized.
Product Knowledge: Develop a comprehensive understanding of the organization's products, services, and policies to effectively address customer inquiries.
Compliance: Ensure that all inquiries and responses adhere to company policies, industry regulations, and legal requirements.
Feedback Handling: Gather and document customer feedback, and share relevant information with the appropriate departments to help improve products or services.
Feedback Response: Respond to customer feedback, both positive and negative, and take appropriate actions to address concerns or acknowledge compliments.
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