Position: Milktea Shop Manager
Position available: 1
Wage: $30.00 per hour
Work hours: 30 – 40 hours per week
Terms of Employment: Full-time, Permanent
Language of Work: English
Work location: Calgary, Alberta
Chatime is a brand name operated by 2319155 Alberta LTD. It is committed to fostering a community of tea lovers while maintaining a clean and comfortable space for them. We are proud to call ourselves experts in tea-brewing and crafting beverages tailored to the preferences of our customers.Our team strives for quality, consistency, and providing excellent customer service.
Responsibilities:
Ensure smooth operations of the store, including opening, closing, and proper functioning of equipment.
Maintain good communication with suppliers to ensure timely deliveries and negotiate prices for better cost management.
Monitor and manage stock levels, including ordering ingredients and supplies, to prevent shortages.
Oversee cash handling, sales records, and financial reporting, ensuring accuracy and transparency.
Implement and manage in-store promotions, events, and marketing to drive customer engagement.
Monitor sales trends and customer preferences to make data-driven decisions regarding menu items, promotions, and staffing.
Ensure all equipment (tea brewers, blenders, sealing machines, etc.) is properly maintained and repaired when necessary to avoid disruptions in service.
Handle customer complaints, requests, and inquiries to maintain a positive customer experience.
Recruit, train, schedule, and supervise staff to maintain efficiency and ensure quality service.
Requirements:
A college degree is required.
At least 2 years of related experience in the food service role.
At least 1 year of experience in a management role.
Strong leadership and team management abilities.
Excellent customer service skills.
Able to quickly address issues like staffing shortages, customer complaints, or equipment malfunctions.
Able to handle changing customer demands, market trends, and in-store challenges.
Able to collaborate well with other staff to ensure smooth store operations.
Able to handle cash transactions, calculate change, and record sales and inventory data.
How to apply:
Please do not call regarding the posted position. While we thank all applicants for their interest, only those selected for an interview will be contacted.
Interested candidates should send a resume to “career.calgarychatime@hotmail.com” with “Milktea Shop Managert” in the subject line.
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