VanWest College is a privately-owned Canadian college with campuses located in Vancouver and Kelowna, British Columbia. The College is certified by the Private Training Institutions Branch (PTIB) of the BC government Ministry of Advanced Education. Certification by PTIB assures clients that VanWest College delivers education and training programs that meet and exceed high-quality educational standards and student protection.
As VanWest College continues to grow its campuses and integrate advanced technologies to support students and staff, maintaining a secure and stable network infrastructure has become crucial. To ensure seamless communication, network performance, and security, we are seeking a dedicated Network Support Technician. This role is vital to enhancing the reliability of our network systems and supporting our staff and students with their technical needs, whether on-site or remotely.
• Position: Network Support Technician (NOC 22220)
• Wage: C$31.85/hour, 30-40 hours/week
• Overtime Wage: CAD $47.80per hour for hours worked beyond 40 hours per week or 8 hours per day.
• Benefits: 10 days of paid vacation and other benefits per the standard employment act
• Job Type: Full-Time, Permanent
• Start Date of Employment (Approx.): As soon as possible
• Positions Available: 1
• Job Location: 200 – 1016 Nelson Street, Vancouver, British Columbia, V6E 1H8 and 104-532 Leon Ave, Kelowna, BC, Canada V1Y 6J6
Responsibilities:
• Ensure the stability of the school network system and the security of staff and student accounts.
• Provide problem-solving services to school staff and students requiring in-person support or remote remediation.
• Troubleshoot network-related issues such as server performance, security monitoring, and network traffic; administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment.
• Assist school staff in performing scripting and commands to ensure the network system runs smoothly, and document activities.
• Assist school staff with evaluating and installing computer hardware, networking software, operating system software, and software applications.
• Install, maintain, troubleshoot, and upgrade web-server hardware and software.
• Maintain accurate records of completed and pending jobs using a ticketing system (start/end times, work performed details); escalate incidents and/or problems as required.
• Assist school staff and students in performing data backups and disaster recovery operations.
• Demonstrate good social skills in a professional environment.
• Other related duties as required.
The ideal candidate must possess:
Skills:
• Excellent network knowledge and troubleshooting skills.
• Exceptional face-to-face and telephone support abilities.
• Strong communication, organizational, interpersonal, and support service skills.
• Ability to maintain and troubleshoot various computer networks, including LANs, WANs, mainframe networks, and workstations.
• Logical troubleshooting skills and a collaborative working style.
Education, Experience & Skills:
• A college diploma in the field of IT or an equivalent technical certificate is required.
Experience:
• A minimum of one year of experience in the related field is required.
• Previous demonstrated experience with computer network troubleshooting.
How to Apply:
• Email: hr@vanwest.com
• Contact Person: Susan Pan
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