Employer: At Your Service Cleaning & Concierge Inc.
Position: Operations Manager
Terms of Employment: Full-time / Permanent
Location: Bracebridge, Ontario
Employment Address:
• 188 Vel Dor Cres, Bracebridge, ON P1L 1J3 (Head Office)
• Various client sites across the Muskoka region
Hours of Work: 30 – 35 hours/ week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy.
Salary: $34.07 CAD / hour
Contact: Please send resumes to atyourservicemuksoka@gmail.com and include “Operations Manager” in the email subject line.
Job Overview:
The Operations Manager’s main role is to assist the CEO in the day-to-day operations of the business.
Duties:
? Reporting any issues/concerns to the CEO regarding specific clients and/or cleanings
? Coordinating bookings with clients; liaising with clients regarding cleanings and responding to inquiries and complaints
? Establishing and implementing company policies and procedures
? Ensuring cleaning technicians are always following company protocols
? Disciplining/directing employees as necessary
? Planning, organizing, directing, and scheduling cleans and cleaning staff
? Preparing employee timesheets
? Preparing invoices and reports as required in Quickbooks
? Liaising with the accountant regarding all admin
? Supervising the cleaning team and inspecting worksites to ensure that cleans have been performed to company standards prior to leaving the worksite
? Executing work orders and ensuring that each team is submitting them upon completion
? Planning and controlling inventory, and ensuring that all equipment and cleaning materials are ready for use when needed
? Ordering any replacement supplies/equipment as needed
? Ensuring each short-term rental property has the requisite supplies; ordering replacements as required
? Managing advertising for recruiting new clients and hiring new technicians
? Managing all social media platforms and the website
? Coordinating training for employees
? Maintaining the employee training manual and establishing/implementing policies and procedures for staff
Requirements:
? A college diploma or higher-level education is required
? Experience in a Managerial role or equivalent is required
? Ability to work independently
? A keen eye for detail
? Complete working knowledge of Quickbooks Online
? Complete working knowledge of social media platforms including but not limited to Facebook and Instagram
? Knowledge of Squarespace for website material
? Ability to communicate effectively with both staff and clients
? Ability to quickly assess issues and formulate solutions
? Experience in the marketing or advertising field
? Must have clean driving record and own vehicle
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