Employer: Santa’s Village Inc.
Position: Park Operations Manager
Terms of Employment: Full-time / Permanent
Location: Bracebridge, Ontario
Employment Address: 1624 Golden Beach Road, Bracebridge, ON, P1L 1W8
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for Health, Dental and Vision Insurance. Also eligible for employee discounts/perks and opportunities for professional development and advancement.
Salary: $ 90,005 CAD / year
Contact: Please send resumes to employment@santasvillage.ca and include “Park Operations Manager” in the email subject line.
Job Overview: The Park Operations Manager is responsible for overseeing the daily operations of all attractions, entertainment and ground services in the park. This role ensures a safe, efficient, and enjoyable experience for guests while managing a team of ride operators, entertainers and maintenance staff.
Duties:
• Supervision:
o Leading and developing your operations team
o Providing effective training programs and mentorship
o Designing and implementing training initiatives that enhance team performance
o Ensuring staff are equipped with the necessary skills and knowledge
o Providing ongoing support and evaluating training outcomes to ensure high standards of service and safety
• Safety Compliance:
o Ensuring all rides and attractions comply with safety regulations and operational standards
o Conducting regular inspections and audits of ride operations
• Guest Experience:
o Monitoring guest interactions
o Addressing any issues or concerns promptly to maintain a positive guest experience
• Staff Scheduling:
o Developing and managing staff schedules to ensure adequate coverage during peak and off-peak times
• Operational Efficiency:
o Analyzing ride operation data to identify areas for improvement
o Implementing strategies to enhance efficiency
• Maintenance Coordination:
o Collaborating with the maintenance team to schedule regular maintenance and repairs, minimizing downtime for attractions
• Emergency Response:
o Developing and communicating comprehensive emergency response procedures to ensure all team members are thoroughly trained and equipped for effective response
o Managing First Aid responders, ensuring they are well-prepared to handle emergencies efficiently and safely
• Budget Management:
o Assisting in management of the operational budget for ride operations, entertainment and festivals, including labour costs, supplies, and maintenance
• Training Programs:
o Developing and executing comprehensive training programs for both new and existing staff with a focus on ride operations, safety protocols, and guest service excellence
o Ensuring that all training materials and methodologies align with industry standards and organizational objectives
• Grounds and Landscaping:
o Overseeing the overall upkeep of the park and providing supervision to the Landscaping and Grounds team
o Planning landscape designs and identifying key focus areas
o Developing a regular maintenance schedule to ensure a pristine and well-maintained environment
Requirements:
• Completion of College program in Hospitality Management, Business Administration, or related field
• 1+ years of experience in attractions/recreational operations management, preferably in a theme park, recreational, or entertainment environment
• Strong leadership and team management skills
• Must have a working knowledge of attraction systems, including coaster block systems, safety system redundancy, as well as Technical Standards and Safety Authority standards and protocols
• Must have a working knowledge of multiple ride platforms and experience with negotiating, and procuring amusement devices
• Experience developing attractions operating procedures, training and contractual terms for attraction procurement
• Excellent communication and interpersonal abilities
• Strong leadership skills and a passion for guest service
• Knowledge of safety regulations and operational best practices for amusement rides
• Ability to work in a fast-paced environment and make quick decisions under pressure
• Flexibility to work weekends, holidays, and extended hours as needed
• Duties require being outdoors in all types of weather
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