Job title: Business Services Manager (NOC 10029)
Term: Permanent
Working hours: 40.0 Hours/Week
Salary: $52.50- $55.0 hourly
Work location: #4 – 8118 North Fraser Way, Burnaby, BC, Canada V5J 0E5
Dr. Ma's Laboratories Inc. is a leading Natural Health Products (NHP) company specializing in regulatory consulting, product development, and Health Canada compliance services. We provide comprehensive business services to clients in the NHP industry, including Natural Product Number (NPN) applications, formulation development, and regulatory guidance. Our expertise helps businesses navigate the complex landscape of NHPD regulations while ensuring quality and compliance.
Job Summary
We are seeking a dedicated Business Services Manager to lead our operations and ensure excellence in service delivery to our clients. This individual will play a vital role in managing business operations, providing regulatory consulting services, and maintaining strong client relationships in the natural health products sector.
Essential Duties and Responsibilities
• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction and serve as point of contact for clients
• Represent company to survey, plan, organize, direct, control and evaluate customer service with external and internal parties
• Provide consulting services to the company and clients on NHPD regulations and ensure compliance with Health Canada requirements
• Coordinate with different departments to establish and develop action plans, providing expertise in response to client needs
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Collaborate with team members to plan, administer and control budgets for client projects and contracts
• Apply for Natural Product Number (NPN) applications and maintain communication with Health Canada on product and regulatory issues
• Research and develop product formulations and marketing materials based on consumer needs and provide advice on allowable medicinal claims
• Assist staff with administrative or technical problems and provide guidance on complex regulatory matters
• Maintain current knowledge of NHPD regulations and industry best practices
Skills & Qualifications
• Minimum a college diploma in business services or a related field.
• Bachelor’s degree in life sciences, regulatory affairs, pharmacy/nutritional sciences is preferred.
• Minimum of 3 years of experience in business services management in the natural health products, pharmaceutical, or a relevant industry.
• Minimum of 1 year of account management.
• 1 year of B2B sales experience is preferred.
• Knowledge of Health Canada regulations, NPN process and NHPD requirements, is highly preferred
• Strong analytical and problem-solving skills
• Excellent project management and organizational abilities
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite and database management
Benefits
• Dental benefits
• Extended health care
• On-site parking
• Casual dress
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