POSITION: hotel manager
Employer: Prestige Rocky Mountain Resort Cranbrook
Job details
• Location: 209 Van Horne St S.Cranbrook, BC V1C 6R9
• Workplace information On site
• Salary:$72,009.6 annually / 40 hours per week
• Terms of employment Permanent employment Full time
• Day, Early Morning, Evening, Flexible Hours, Morning, Night, Shift, To be determined, Weekend
• Starts as soon as possible
• Benefits: Health benefits
• vacancies1 vacancy
• SourceJob Bank #3318457
Overview
Languages
English
Education
• Bachelor's degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
• Hotel, motel, resort
Responsibilities
Tasks
Overall Hotel Management
• Coordinate with the General Manager to set and monitor operational and revenue management
• goals and strategies
• Manager is responsible for the daily execution of those goals and strategies
• Manage the daily aspects of the business including financial performance, reservations
• and customers’ enjoyment of accommodation, meetings and events, review and
• negotiation of all supply agreements, sales and marketing, human resources, and
• maintenance of the property.
• Provides a professional image at all times through appearance and dress.
Customer Service
• Ensure an amazing guest experience through superior, caring customer service
• Respond quickly to guest requests and inquiries in a friendly manner.
Sales & Marketing
• In conjunction with Executive Team and Best Western Hotel Group, responsible for the general promotion of the hotel including sales and marketing. This includes administration of the sales and marketing prospecting.
• Together with the General Manager, develop and maintain rapport with community-, hospitality and travel-related contacts to ensure viable presence in the local business community.
Financial Management
• Together with the General Manager, manage all revenue sources and expenses including accommodations, labour, supplies, and general operations.
• Ensure all departments are profitable and maintain strong working relationships.
• Be responsible for all financial controls (accounting system, reporting to Executive Team, reservation systems control, inventory management, payment processing, etc.)
• Create annual strategy to meet budget requirements and benchmarks throughout the year.
• Maximize room revenues by: anticipating and planning for market shifts, and participating in appropriate and local sales/marketing programs.
Human Resources Management
• Manage human resources functions of the property by controlling turnover, motivating
• employees, focusing on employee development and retention, and conducting regular employee meetings.
• Recruit top quality staff.
Product Quality
• Ensure that product quality standards are met in all areas of the property as it relates to the appearance, levels of maintenance, cleanliness, and guest satisfaction.
Property Management
• Oversee property, building, and equipment maintenance and repair to ensure hotel is kept in excellent condition.
• Enact preventative maintenance measures.
Compliance with Policy and Applicable Law
• Promote and follow company and hotel philosophies, policies, and procedures while utilizing
• effective communication skills with employees and guests.
• Ensure the hotel is in compliance with all federal, provincial, and local laws, including adherence
• to the BC WorkSafe Regulations.
• Ensure a safe and secure environment for guests, employees, and hotel assets by implementing and maintaining loss prevention and safety policies and procedures.
• Ensure the hotel is in compliance with all Best Western Hotel Group requirements and standards.
• Other responsibilities as defined by the General Manager or Chief Operating Officer, Tanya Stroinig.
Additional information
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
Personal suitability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Team player
Benefits
Health benefits
• Health care plan
How to apply
By email
humanresources@prestigehotels.ca
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